Processes and procedures are key elements to ensuring excellent service delivery and reducing operational risks.
WLV Solutions (PTY) Ltd. assists in ensuring that your business processes and procedures are standardised and captured in both written and workflow formats.
Analysis
WLV Solutions (PTY) Ltd. performs analysis on both written and non-written processes and procedures within your business or department.
Design, Implementation & Review
Design new processes and procedures, as well as updating existing processes and procedures in any business environment. Implementing or changing processes can be a challenge at times, due to factors such as the views of staff or their reluctance to change, as they do not have a clear understanding of the process. WLV Solutions (PTY) Ltd. can help with the implementation of new and existing processes and procedures through our coaching and workshop sessions. WLV Solutions (PTY) Ltd. ensures that a review is conducted and audited using the process approach. We monitor our services and do reviews with our clients and customers through data collection using appropriate methods,ensuring that we deliver the best services that are representative and adequate at all times.
Continual Service Improvement
Changes to the services in a business or department do occur that may require certain processes or procedures to be updated. The review of existing processes and procedures on a regular basis is very important to ensure that the process or procedure still provides the best service delivery experience to your customers. WLV Solutions (PTY) Ltd. can help your business or department with the review of your processes and procedures quarterly, bi-annually, yearly, or as per business need.